Author name: Shubranshu Singh

Don’t fall prey to the hype around social media

The theory of social media marketing differs from its practice. Vested interests puff up myths and fallacies about it. The dogma is that social media is disruptive, democratic, autonomous and open access. The commercial reality is strikingly different. The ‘proven’ approaches are all offered on a rate card. They are designed and evolved for paying advertisers. Brands pay platforms to get results. Social media platforms work like traditional media channels. The difference is that they possess massively superior information about their followers, which they exploit. Why are they of value to brands? To reach large audiences with paid media promotions. Interaction is possible but the vast majority of people on social media do not comment, share or actively engage with brands.This reality is concealed, snubbed or ignored. Social media is very much subject to traditional approaches. The hype about a new era of conversational, opt in marketing which celebrates success through virality is just that – ‘hype’ ! If you take an empirically substantiated view, you will see that successful brands do not run after engagement. They have the means to guarantee scale and impact through paid plans. Being powered by ‘audience love’ is not key to their strategic plans. Big brands are not reliant on award winning content beating the algorithm. In fact, big brands rely on the algorithm thanks to their cheque books, not creativity! The utopia built around engagement, conversation and real-time virality is a relic. When did you last hear Facebook talk about fans, organic conversations or engagement on their platform? It is all about paid reach. It has been so for years. Social media has become just another marketing channel and most consumers do not want many or daily conversations with brands. Engagement – Vanity made sacred Since -by definition- social media is about community, everyone focused on engagement. Increasing the total of the number of clicks that one could attract became the game. At an aggregated level, higher engagement numbers do not necessarily mean better business results or stronger brands. Social media campaigns for big brands reach hundreds of millions of people, but only few thousands ever engage with them. There are performance outliers like Nike, Zara, Red Bull, Go Pro, Royal Enfield and a handful of others. But they are not the norm. Like conventional media, social media influences consumer decision-making without having a large number of engagement interactions. Yet, despite this clear picture, it is still commonplace for marketers to focus on engagement as the key performance indicator of their social media campaigns. The whole mind set is that content should get reactions rather than effectively communicating. This makes little business sense. Engaged audiences are already the core audiences. Media planning basics suggest that you should try to maximise reach. Sale pricing for engaged audiences is at a premium. Still, brands compete to get in front of the same people. Community size and following – A lever or a consequence ? It is always nice to know that there is a fan following or a core audience that is passionate or obsessive about your brand. The reality is that most people live very distracted and busy lives and it is rare for them to have attention or interest in a brand on an ongoing or a daily basis. The causal connection between fan population and business growth is not validated. Priority to the existing community implies an inability to reach potentially new customers. Social media – It is not for free. Theoretically, social media marketing is free. Anyone can set up a profile, a channel, a page and then post content which many people can potentially see. Billions of accounts have been set up and so, predictably, one gets lost in the cacophony. Hence, for serious business, reach is achieved through paid means. But the halo is still seen around engagement. So there you have it. No matter what the reality is and all the evidence proving it, the myth of the transformative effect of social media abides. I call upon marketers to use social media without delusions. This is my counsel – Firstly, do not get too caught up in the tactics of what is currently working in social media. Trends are less important than we think. Clear insights, investment linked to business objectives and a solid view of what the brand stands for are way more important than any flimflam. Secondly, pick your channels based on brand need. There is no point in duplicating your reach. Once you get reach, watch the reaction.Find a linkage to sales. Do not be silly to revel in the ‘call to no action’. Brand building is business. Stop creating content you can’t afford to promote. Lastly, great social marketing isn’t about instant interactive experiences. It is about rich, relevant storytelling reaching many people. The more the people, the better the outcome. https://brandequity.economictimes.indiatimes.com/news/marketing/dear-marketers-dont-fall-prey-to-the-hype-around-social-media/75559459

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Keeping Community Engaged in Difficult Times

A fundamental shift in how consumers perceive brands and companies is underway, and will re-define brand communication now, and most likely in the ‘new normal’ post-Covid era. The Covid-19 pandemic has been an eye-opener if anything. This period of disequilibrium has forced a sense of vulnerability to dominate most decisions being made by countries, companies and brands. Optimistic farsightedness may lose to myopic pragmatism. Significant changes are inevitable not only in how we work but also how we engage with our customers. [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] Brands have to ensure there is continuity and comfort and yet they need to rapidly adapt to the circumstances whilst presenting a responsible, socially-conscious stance. With classic buying patterns paused and old certainties disrupted, the interaction with stakeholders will now be fundamentally different than what it used to. Keeping the core purpose and values intact, brands need to stay with fast-changing consumer behaviour. With digital transformation taking the forefront, there is perhaps a need to create virtual outlets for engagement and expression which are credible, optimistic and reinforce the brand connect. That customer engagement has become an altogether digital process was amply evidenced in this period. The world was not on the roads but the wheels of consumer engagement and e-commerce were turning nevertheless. This is here to stay. Through this innovation and reinvention, it becomes all the more important for businesses to stay authentic. Brands need to stay true to their character and not merely jump on the bandwagon just because the others have done so. If a brand can’t be seen as credible, it risks being seen as opportunistic; that is something to guard against. The sins of insincerity, puffery, gimmickry and vanity are worse than that of inaction or inattention. At Royal Enfield, we realized the need to connect with our 7 million strong community and strike up a conversation that was optimistic, confident and convivial. We did not waste time in regrouping and engaging customers with what we do best – ‘pure motorcycling’ themed content. The niche, but esteemed community of custom builders are of great significance to motorcycling enthusiasts the world over. We have had a program of Royal Enfield Custom World for a few years and we felt this was very attractive content which needed exposure. It adds esteem to the Royal Enfield brand, both as the facilitators of such custom work as well as curators of such content. With our Royal Enfield Custom World Live program, we released a 10 episode series of live chats with 10 eminent custom houses from 6 countries across Royal Enfield owned channels. More than 35K enthusiasts joined us for the first session. We are reaching out to this community across the globe to learn their stories, inspirations and journeys. The aim is to create a knowledge-sharing platform to educate our riders, promote engagement and keep the Indian custom builder community abreast of the global trends. The initiative stays true to our brand purpose while we engage with one of our key stakeholders with optimism, assurance and authenticity. What we also understand is that people want to stay engaged with what is real and relevant to them especially in times of crisis. It is a source of relief, hope and inspiration. People want a respite from constant depressing information and news. A feel-good campaign with hope for a better future is good – but what can be great for a brand is letting people themselves drive this narrative. Giving consumers the opportunity to share and engage within the community and relive joyful memories can shape constructive conversations. For brands with strong, vibrant and engaged online communities, this is a golden opportunity to deepen loyalty. Royal Enfield’s #TripStory is one such campaign planned to keep the riding community engaged during these extraordinary times. The campaign is based on the insight that, during the lockdown, digital engagement and content consumption is at an all-time high. It’s a call to all those who love the wind in their hair, and two wheels on the tarmac – all they need to do is to share their memorable ride story and tag their friends to share theirs. The overwhelming response to this campaign is a testament to its simplicity and ingenuity. We have received participation from over 14.5K Royal Enfield riders driving a very healthy digital engagement of 5.2 Million. Times of crisis are almost always times of momentous transformation. Companies are re-looking at business models, disrupting established rituals, focusing on robust continuity plans and becoming far more conscious about going digital. In fact, the acceleration of change during this pandemic reminds me of the tech transformation of the year 2007. Apple launched the iPhone, Android was released, Facebook and Twitter went global and it forever changed the way brands and consumers interact and perhaps how we live. The impact will be significantly bigger this time as we enter the unprecedented ‘new normal’ that markets and the stakeholders are likely to ease into. It will be interesting to see how consumers behave in the post epidemic world. As brands reimagine their communications, the strategies will have to be behaviour-led and digital-enabled. It will be important for brands to frame this scenario, not in terms of what they have lost, but what will be gained. The biggest job to be done would be to restructure the traditional and emerge out of this crisis as better, more responsible brands. Nurture the spirit of resilience and be prepared for unexpected changes. And as we say, Keep Riding! https://www.carandbike.com/news/opinion-keeping-community-engaged-in-difficult-times-2220175

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The Covid-19 Crisis

The Covid– 19 crisis, in many ways ,throws light on the short term thinking that rules the business world. Brands face these short-term pressures.  Very few businesses realise that brand building is a ‘long game’   I do not mean to imply that good marketing should disregard the immediate environment. But, brand building is essentially a social, lifestyle and cultural effort. It takes several years ,even decades , to come into full effect.  The short term mindset is reflected via short-term metrics. When everything is judged by the result metric ; everything is done to get to that output which is counted. The first effect is to disregard what cannot be easily measured. Then ,to go beyond and to imagine that “what cannot be evidently measured simply doesn’t exist.” This is the consequence and a disaster great brands must avoid.  The world lives, grows and sustains over long generational cycles. Indeed ,the pace of change is quicker now than ever but that only means more will happen in a given period of time. It does not mean that we need to see things over short intervals of time.

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Evolutionary Psychology

I am reading about evolutionary psychology and how we humans have evolved to become the way we are. Exponential Growth is not something we are hardwired to compute, imagine or guesstimate  If someone told you to quickly choose between : 1) receiving Rs 5000 each day for 30 days or ; 2) getting 1 paisa on day 1, 2 paise on day 2 , 4 paise on day 3, 8 paise on day 4 and so on for 30 days …. I am sure most will choose to earn Rs 1,50,000/- We’d be making a mistake as the 2nd option gives us a crore. There is a story about King Vikramaditya who was very generous and proud of it. An old Brahmin came outside his palace and recited some poetry. The King called him and asked him what he wanted as a reward for pleasing him. At the time the king was playing chess. The Brahmin asked him for some uncooked rice. He said he would like one grain of rice on the first square of the chessboard and then on every subsequent square to double the number of grains of rice. The King immediately granted his request guessing it would take about a few handfuls at best. As the exercise commenced, the King soon realised that it would amount to more rice than was grown on earth ! Let us learn to compute well and to make our projections and plans with arithmetical rigour.

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Who will get your vote out of these candidates ?

Who will get your vote out of these candidates ? Jack : Honest, smart, diligent, handsome critical, impulsive, and jealous. John : Jealous, impulsive, critical, handsome, diligent, smart and honest?? Most people will pick Jack. But the two sets contain the same information !  This is the ‘Primacy Effect’ , a cognitive bias that results in shaping outcomes based on what we see, hear or experience earlier rather than later.  The primacy effect is also prominent in decision making based on experience in a learning process also known as operant conditioning.  There is importance attached to the value of the first reward on our subsequent behaviour.  This is also due to how we evolved from the Stone Age when immediate and reflective thinking and reactions were life saving … Because of this bias – Nothing fails like success ! #information #knowledge #esteem #learning #reputation #psychology #bias

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Opinion: Keeping Community Engaged in Difficult Times

The Covid-19 pandemic has been an eye-opener if anything. This period of disequilibrium has forced a sense of vulnerability to dominate most decisions being made by countries, companies and brands. Optimistic farsightedness may lose to myopic pragmatism. Significant changes are inevitable not only in how we work but also how we engage with our customers. Brands have to ensure there is continuity and comfort and yet they need to rapidly adapt to the circumstances whilst presenting a responsible, socially-conscious stance. New-age consumer behaviour [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] With classic buying patterns paused and old certainties disrupted, the interaction with stakeholders will now be fundamentally different than what it used to. Keeping the core purpose and values intact, brands need to stay with fast-changing consumer behaviour. With digital transformation taking the forefront, there is perhaps a need to create virtual outlets for engagement and expression which are credible, optimistic and reinforce the brand connect. That customer engagement has become an altogether digital process was amply evidenced in this period. The world was not on the roads but the wheels of consumer engagement and e-commerce were turning nevertheless. This is here to stay. Through this innovation and reinvention, it becomes all the more important for businesses to stay authentic. Brands need to stay true to their character and not merely jump on the bandwagon just because the others have done so. If a brand can’t be seen as credible, it risks being seen as opportunistic; that is something to guard against. The sins of insincerity, puffery, gimmickry and vanity are worse than that of inaction or inattention. Customer engagement At Royal Enfield, we realized the need to connect with our 7 million strong community and strike up a conversation that was optimistic, confident and convivial. We did not waste time in regrouping and engaging customers with what we do best – ‘pure motorcycling’ themed content. The niche, but esteemed community of custom builders are of great significance to motorcycling enthusiasts the world over. We have had a program of Royal Enfield Custom World for a few years and we felt this was very attractive content which needed exposure. It adds esteem to the Royal Enfield brand, both as the facilitators of such custom work as well as curators of such content. With our Royal Enfield Custom World Live program, we released a 10 episode series of live chats with 10 eminent custom houses from 6 countries across Royal Enfield owned channels. More than 35K enthusiasts joined us for the first session. We are reaching out to this community across the globe to learn their stories, inspirations and journeys. The aim is to create a knowledge-sharing platform to educate our riders, promote engagement and keep the Indian custom builder community abreast of the global trends. The initiative stays true to our brand purpose while we engage with one of our key stakeholders with optimism, assurance and authenticity. Feel-good campaign What we also understand is that people want to stay engaged with what is real and relevant to them especially in times of crisis. It is a source of relief, hope and inspiration. People want a respite from constant depressing information and news. A feel-good campaign with hope for a better future is good – but what can be great for a brand is letting people themselves drive this narrative. Giving consumers the opportunity to share and engage within the community and relive joyful memories can shape constructive conversations. For brands with strong, vibrant and engaged online communities, this is a golden opportunity to deepen loyalty. Royal Enfield’s #TripStory is one such campaign planned to keep the riding community engaged during these extraordinary times. The campaign is based on the insight that, during the lockdown, digital engagement and content consumption is at an all-time high. It’s a call to all those who love the wind in their hair, and two wheels on the tarmac – all they need to do is to share their memorable ride story and tag their friends to share theirs. The overwhelming response to this campaign is a testament to its simplicity and ingenuity. We have received participation from over 14.5K Royal Enfield riders driving a very healthy digital engagement of 5.2 Million. Transforming times Times of crisis are almost always times of momentous transformation. Companies are re-looking at business models, disrupting established rituals, focusing on robust continuity plans and becoming far more conscious about going digital. In fact, the acceleration of change during this pandemic reminds me of the tech transformation of the year 2007. Apple launched the iPhone, Android was released, Facebook and Twitter went global and it forever changed the way brands and consumers interact and perhaps how we live. The impact will be significantly bigger this time as we enter the unprecedented ‘new normal’ that markets and the stakeholders are likely to ease into. It will be interesting to see how consumers behave in the post epidemic world. As brands reimagine their communications, the strategies will have to be behaviour-led and digital-enabled. It will be important for brands to frame this scenario, not in terms of what they have lost, but what will be gained. The biggest job to be done would be to restructure the traditional and emerge out of this crisis as better, more responsible brands. Nurture the spirit of resilience and be prepared for unexpected changes. And as we say, Keep Riding!

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Why Globalisation Matters

In economic terms the Covid-19 pandemic has been a crisis like none other in world history. At present the subject of globalisation appears almost irrelevant. The barricades are up everywhere and anything beyond national boundaries seems to be out of scope. Battling the pandemic seems to be the only focal point. But at some stage, the economic costs will have to be weighed in the balance. The Presidential election in America as well as the ‘post Corona’ recovery in China, Western Europe and the United States will put globalisation, back on the radar. [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] It is quite evident that the rise of China and India remains the dominant event in this time even in the context of this crisis. The transformation of these two countries consisting of almost 40% of humanity – more than two and a half times the population of all of today’s so called ‘developed countries’ – is likely to prove an even more significant phenomenon for the long-term future of humanity. Also, India and China have the most to lose if globalisation becomes a casualty. To my mind, the significance of globalisation remains as important as ever before. International economic integration is facilitating change in the world. This is true, not only in economic terms but also in how we tackle the bigger challenges such as climate change, fundamentalism, species extinction, financial instability and inequality. Globalisation means economic integration across national frontiers. It is a process by which the economic agents in any given part of the world are affected by events elsewhere in the world. Integration leads to markets operating across political boundaries and beyond nationality. In the economic sense, there are no foreigners. It is a process that has been on since the start of civilisation. In modern times, the movement of industrial goods, commodities and capital was overtaken by tradability of services boosted by offshoring thanks to the rise of information technology. India was a big beneficiary of this process. Economic liberalisation has pulled hundreds of millions of people out of poverty and spread opportunities more widely than ever before. When economic liberalisation started in India in 1991, exchange controls were seen as things of the past and privatisation started in right earnest. We seemed party to the ‘Washington Consensus’ with an emphasis on sound monetary and fiscal policy and embracing of market forces towards economic development. Globally, the creation of the World Trade Organisation – WTO, in January 1995 was a point of inception. After the Uruguay Round, the world saw the futility of inward-looking trade policy, the harm of insular economics and the distributive rewards of trade liberalisation. India, like many other developing countries, did play a greater role in the Uruguay round. In my entire career of more than two decades, I have worked in the private sector and with global corporations managing global brands and businesses. I have learned, by experience, that an integrated world economy, founded on market relationships is beneficial for all. Socialism is a nonstarter without value creation. Communism failed and ended abruptly in the erstwhile Soviet Union. Liberal democracy is the best way -if not the only way- to run society along with an advanced economy. When we buy a brand we make a choice. When we cast a vote we make a choice. A capitalist economy runs on the open market basis is about making choices. That is the most beneficial system for the largest majority of the world’s people. The market is a very sophisticated, self-tuning and self-governing institution. Markets are above governments. Of course, governments can senselessly damage free-market economics. But, those states that understand that their long-run interest lies in a global cooperative economic order do well. Imperialism ended and Communism failed. Fascist military nationalism drew the world into a global war and destroyed Europe’s pre-eminence in the world. The only thing that survived and thrived is liberal, democratic, the market operated free economies. Yet, the threats to globalisation are real. The COVID-19 aftermath may give it finality. The earliest criticism of market-driven globalisation was that it subordinates interest of national economies, undermines democracy and leads to the surrender of sovereign power to powerful multinational corporations. Since the end of imperialism and the conclusion of World War II, almost all advanced economies in the world – with the exception of China – have become liberal democracies. They have free media, elections, rights and responsibilities monitored by institutions. Across the world, lifestyles have improved and become better in terms of evident measures. In fact, globalisation should have allowed us to fight global challenges together. If instead, a crisis like a pandemic succeeds in halting the movement towards global integration, we will see our progress get reversed, prosperity falling and a corrupt control strengthening over means of value creation. Our real challenge as one world is not to halt global economic integration but to celebrate it and strengthen it and make it work for those people that it has not been able to reach before. In their book ‘Why Nations Fail: The Origins of Power, Prosperity, and Poverty’ Turkish-American economist Daron Acemoglu of the Massachusetts Institute of Technology and British political scientist James A. Robinson of the University of Chicago make the case that it is politics which decides the prosperity and success of nations. It is the nature of institutions we create that eventually determine our progress. The world cannot be better as divided earth with hostile states ignoring the welfare of us all. Our global issue will not forever be a pandemic or war or economic loss or gain. Our global issue is self-interested politics dominating free-market economics. We must not let that happen. http://www.businessworld.in/article/Why-Globalisation-Matters/22-04-2020-189971/

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Surge in Search – Building Brand Esteem in the Instant Information Age

Building brand esteem and reputation is one of the most precious but least understood dynamics in the business world The process by which all brands find their relative place in the ever shifting social world of consumer esteem is hard to understand. It is a world all brands precariously and inescapably inhabit. A brand can never fully control its reputational levers. However, every brand has a reputation which it must confront. Today, we live in a world of data rich transparency. Everything has a rating. Everybody seems to be checking the rating for everything. Yet brand reputations are now more difficult to build than at any point in time in the past and more information is seemingly leading only to more confusion. When we first come into contact with new information or new domains of knowledge, we are reliant on others. This reliance extends to accessing facts, opinions, values, biases and preferences of others. Internet technologies have made it easy and tempting for any novice to venture boldly into new domains of knowledge. It is often forgotten that the prejudices, pre-judgements and sampling weights of many others make up our mind. [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] With the explosion of information, we are now moving towards an age where information will be valued only once it is filtered, evaluated, rated and commented upon by others. It means collectivism will reign supreme. This paradigm is quite striking in the case of the web because it represents a radical transformation in our access of knowledge. It is changing the forms, domains and ways in which knowledge is acquired. Let me explain – today, we have the extraordinary ability to collect, synthesise and list centralised information in order to achieve knowledge outcomes. Search engines, Wikipedia entries, e-commerce transaction ratings, social judgement on social media networks -these are not all genuine collective intelligence system but rather a commercialised , worked upon retrieval system – using algorithms based on ranking, weightage or ‘sheer paid bias’ in fetching and presenting ‘facts’ to us. I don’t think -as a society- we have taken information design issues as seriously as we have treated privacy. Information design can camouflage the inherent bias in the system and mask its potential misuse. This is a whole area of critical importance called epistemic vigilance. We must have a system which preserves diversity of information, values its independence such that people’s opinions need not be determined by others and fosters decentralisation such that people are able to draw upon local knowledge. Aggregation should not become a rating device because every person’s rating is unique. There is no reason to assume that collectivism produces wiser results. In an information dense environment ,where brands rely on paid media to compete in attracting attention ,what is the relevance of collective wisdom? Isn’t this corpus of knowledge far from the ideal knowledge which stems from objective evaluations or judgement of few experts? Are best selling and best- the same thing ? We have an epistemic obligation to ensure that we investigate the means by which a reputational process is arriving at results. What are its methods for aggregating individual choices? What are the possible biases that the system may have in its design? This is important as billions of people make trillions of dollars of decisions based on habit and retrieval from intelligent systems. While there is a hue and cry about artificial intelligence there seems to be very poor understanding of ‘technologically mediated human intelligence’. The internet is not serving merely a cognitive function – namely to retrieve information – but also a social function in organising this information in various types of classifications that then becomes the basis for culture. This is ‘Meta Memory’. This Meta memory system has been commercialised because the actions of digital citizens leave addresses and traces in the system ,which are then reusable like a track left on the ground. These tracks then become highways of traffic and reflect in the ranks that inform and influence future preferences and actions in turn. Unlike a library , this is wisdom out of commercial algorithms. This difference is supremely important. What we think of as a hierarchy of relevance is not so. It is merely informing you of a process output. The main question is – what’s the process !? The biases built into search engines should become a major subject of discussion, scrutiny and even controversy. Awareness of such bias should dictate a social enforcement of search practices well. It is not about greater market share or deeper profit. Ultimately, it is about tendentious information and the sanctity of knowledge and expertise itself I hope technology will not fail us and we will continue to improve innovative and more democratic ways of gaining knowledge and shaping decisions.

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Will Globalization Die From Covid-19 Complications?

The coronavirus pandemic is changing our world in fundamental ways. These changes are even more defining than those witnessed after World War II between 1939–45, the collapse and disintegration of the Soviet Union in 1991 or the financial crisis of 2008. This is because each of these occurrences, in fact, accelerated globalisation whereas the coronavirus pandemic will reverse it, perhaps irreparably and permanently. [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] This crisis has already ravaged economies, destroyed supply chains and exposed the operational inefficiencies in western societies stemming from a poor penetration of state power. The corporate might of western capitalism seems to be amounting to not much at all. Global capitalism depends on global trade and global movement of men and material. Its most representative icons are global brands. After this pandemic, we may no longer have viable global supply chains. The world’s largest brands have expanded globally because of distributed supply chains and accessible markets. The world has now seen how Western Europe and the United States of America have struggled in taking effective action. It has also been noted that an excessive reliance on China has now made it impossible for them to conduct business in any normal way whilst the pandemic impact lasts. Naturally, it is sovereign governments that are acting now and taking the initiative. National boundaries have been sealed. All human movement has stopped and transportation across borders has ceased. This is unprecedented. This rise of governmental action is in direct contradiction to the free business and globalisation imperative. We need government to manage the environment of business not be in business itself. But the crisis will motivate it to do the latter. So, here onwards, China is the economy to watch because that is the region that will determine whether globalisation is sustainable. Western Europe and the United States seem to have bailed out of the global economic network and shuttered down. Economic isolation seems the natural consequence and it is only to be expected. There is a galloping sense of vulnerability. Myopic pragmatism may win over optimistic farsightedness. Profitability will suffer. Restrictive domestic boundaries and impositions on business operations will mean less incentive to build global brands. Smaller national market opportunities will mean poorer innovations. Depressed economic activity will also mean a reduction in the productive capacity of the global economy. Therefore, globally orchestrated supply chains may simply become unviable besides being unfashionable. Global brands and global marketing are forces for integration whereas the potential rise of economic nationalism will be in opposition to such international integration. Immigration may be seen with hostility. The biggest risk is our consequential inability to look at global issues in global terms, e.g. – climate change, poverty, hunger, resource depletion etc. It is a cruel irony that a global crisis that is mortally threatening, potentially for each one of the 7 .8 billion people on the planet should result in drawing us apart under national flags rather than bring us together as threatened life forms on a small blue planet. There is a political and economic shock that is leading to a rejection of the concept of ‘one planet for businesses’. Economic liberalism is far more than being about economics. It has been an anchor for democracy and global diplomacy. Throughout history ‘collectivism’ and dogmatic politics have been pounding weak liberalism. Be it Communism, Nationalism, Fascism or Socialism. Nationalism in the European sense emerged as it supported a modern state and economy. It derives its sense of self from a unified culture and language. A nation is a social construct before being a legal, political, geographical or sovereign entity. Language additionally creates a unity of significance. Nationalism increases the authority of the state. A nation state is to power what a corporation is to profit. Nationalism taps into the human need for belongingness and seeking an object for devotion. This will now increase manifold as the world deals with the existential crisis and then with its trauma. In a more insular and parochially protectionist world, nationalism will become the default creed. The state will be a pseudo – commercial enterprise. The locus of commercial control will be wherever political power rests. The biggest job to be done in the world ‘after coronavirus‘ is not to build walls or impede global integration but to make globalisation work for more people than ever before. If we fail in doing this we will let the virus win. http://www.businessworld.in/…/Will-Globalization-Die-From-Covid-19…-/10-04- 2020-188874

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Collaboration And Communication: Key To Significant Achievement

If you were to google “How to prevent coronavirus infection?” washing hands will come up as the number one recommendation. Washing of hands to prevent infections is something most parents drill into their children from a young age. But did you know that till the mid-nineteenth century doctors went in blood-stained clothes from one surgery to another without ever washing hands? Ignaz Phillip Semmelweiss is the man who first discovered, understood and declared this truth. He was born in Hungary in 1818 and worked as a physician in Vienna, the capital of the Austro-Hungarian empire. He discovered via acute observation that the ward where midwives were responsible for deliveries had a much lower rate of infection and hence mortality amongst new mothers. The case for doctors- who also did autopsies –was quite the opposite. He therefore correctly, empirically, concluded that most likely because of the fact that doctors did not wash hands between autopsies and deliveries, they were carrying germs and causing infections. He developed the antisepsis method of washing hands with a solution of chlorinated lime (calcium hypochlorite) and it immediately led to a decline in the infection rate. However, as the belief that diseases were spread by ‘miasma’ or ‘bad humour’ or ‘vapours’ was deeply ingrained in Europe from the dark ages and Dr. Semmelweis failed to convince the doctors at his hospital, especially his boss. The more they resisted his ideas, the more forceful his defence of them until he was forced to resign. He went back to his native Budapest and though he became the Head of Obstetrics in a hospital there with similar results in reducing fatalities and despite his publishing “The Cause, Concept and Prophylaxis of Childbirth Fever” in 1861, he failed to convince the medical fraternity in Europe and eventually died, in 1864, a broken man with deep psychological issues. [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] If only he had managed to get support, by being able to persuade the other doctors about his ground-breaking discovery, imagine the number of lives it would have saved. Handwashing, which we know today is the best protection against catching infections such as coronavirus would have been popularised much earlier. There is a lesson in this for business managers and leaders who would like to bring about any big change. Successful change management requires that you are able to persuade others to listen to your ideas. It is not about the power of your idea or discovery but how others receive it that does the job. In his book “Give and Take” author Adam Grant a Professor at the Wharton School writes that people have three attitudes to reciprocity: The Givers like to give more than they get. They are not keeping score, but help out others with no intention of receiving any assistance back. The Matchers like to balance getting and giving exactly, practising quid pro quo. The Takers like to get more than they give. They feel the world is a zero-sum game, for them to win means others must lose. Takers like to believe it is only a matter of marshalling the facts, talking authoritatively and dominating through “powerful communication”. Givers use “powerless communication” where one expresses plenty of doubt and seeks advice from others leads to prestige and is much successful. He gives the example of Don Lane an Account Executive at Arnold Worldwide the advertising agency for Volkswagen came up with the famous line “Drive it. You’ll get it.” “He presented a sample radio script to show how it would work. Then he said to the creative director,” I know it is against the rules, but I want to give you a sense of what I am talking about. What do you think of this line? “Drive it. You’ll get it”. The creative director got it! Successful change management requires collaboration and the skills required for successful collaboration are simple. Collaboration requires an understanding of the shared goal, of who will do what, respect for each other, encouraging contribution from all, making sure that mistakes are used for learning and not pulling down the person committing them and most importantly keeping the team goal above the individual goal. It is usually the efforts of a team of people that leads to a successful breakthrough. While one person may be the face of the team, make no mistake without the team it is rare for success to be achieved. Take the recent Pune based start-up My Lab becoming the first company to develop an indigenous COVID-19 testing kit. While virologist Minal Dakhave Bhosale, Mylab’s research and development chief is the face of this achievement and is being credited for this by the media, she herself has said “It was an emergency, so I took this on as a challenge. I have to serve my nation,”…..adding that her team of 10 worked “very hard” to make the project a success. To bring about change one needs to ensure collaboration and use communication to get buy-in for your ideas. http://www.businessworld.in/…/Collaboration-And-Communication…-/04-04-2020- 188274

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